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Return Policy

What is the return policy for the Rite Aid Online Store?

Return Policy

We guarantee total customer satisfaction.If you are not completely satisfied with your online purchase, you may return unused merchandise within 30 days of the original shipped date for a prompt refund. If you are returning Beauty items, please see Rite Aid Money Back Beauty Guarantee below. You will be refunded for the merchandise total, plus applicable sales tax paid. Shipping and handling charges are not refundable unless product arrives damaged or the incorrect product was shipped. Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.

Rite Aid Money Back Beauty Guarantee
See our beauty guarantee for additional details on returning beauty items.

Please return your unused merchandise by following the instructions below.
If you return any part of your order and that order was part of a promotion, any refund may be reduced.

Return Instructions

  1. Verify whether or not your order was shipped from the Rite Aid Online Store.
  2. Go to 'My Account' and from the drop down menu select 'Orders Placed in the Last 6 Months' and select 'Go'.
  3. Sign into Your Account.
  4. Locate the order you wish to return and select the 'View Order' button.
  5. Locate the item you wish to return and select the 'Return an Item' button.
  6. From the drop down menu select a 'Reason for return'
  7. Print the Shipping ID barcode and return address label

NOTE: To ensure that your product return is received and that you receive your applicable refund, the shipping ID barcode must be enclosed in the return shipment. If you are unable to print the shipping ID, please contact Customer Support by selecting 'Help' at the top of your screen.

Returning Damaged Merchandise Purchased Online

If your merchandise was damaged in transitor is defective, please contact our Customer Service department to arrange fora replacement.

Returning 3rd Party Fulfilled Items

If you are returning an item that wasshipped by a 3rd party merchant, please use the return-shipping label that wasenclosed with the packing slip in the box received.

If you have any questions regarding your return or cannot print the label, please email us with your order numberand the reason you want to return each item. A Customer Support Representativewill reply to your message and, if necessary, send you shipping instructions for returning the item(s).


Attention: Please read immediately


A returned item(s), for reasons other than product defect, will only be accepted if the item(s) is unused and returned to Seller within 14 days of purchase. No returns will be accepted without an approved Return Authorization Number, which will be given to Customer by a Sexual-Well Being Merchant Customer Support Agent, along with a copy of the Invoice, which clearly states the invoice number, the date of invoice and the customer's name. All defective items will be replaced with the exact item and shipped to the same address as was contained in the original order.

If a defect in the product is outside of the initial 72 hour period, customer must contact the manufacturer of the product for submission of any warranty claim or request for replacement. As between the Customer and the Seller, all products are SOLD AS IS, without warranty. Seller makes no warranties of any kind, either express or implied, including any warranty or merchantability or fitness for a particular purpose, with regard to the product purchased. Please refer to the manufacturer's warranty included with the product to determine the remedies in the event of a defect in materials or workmanship. All products have different warranty periods from different manufacturers. No warranty whatsoever will be valid if the defect was caused by customer's abuse, negligence, or mishandling. All merchandise sold by us is only subject to manufacturer's warranty and conditions, if any, and is subject to submission to the manufacturer for inspection and approval for repair or replacement of merchandise. Customer, however, will be responsible for all return shipping and handling fees. No labor or inconvenience charges may be included in any warranty claims. Given the nature of the product and due to health and safety concerns, no refunds, exchanges or returns will be accepted or given on any item for any reason other than for a defective product.

DEFECTIVE ITEMS: All claims for defective items must be determined by manufacturer. Upon receipt of the item, we shall return it to manufacturer for final determination. In cases where the manufacturer has determined that the goods were damaged due to customer error, no replacements will be made. Should it be determined that the product is a manufacturer's defect, it will be replaced only. No refunds or exchanges will be given for any reason. In the event the customer requires an immediate replacement prior to the manufacturer's determination, we will ship out and bill customer for the new item until the final determination is made by the manufacturer.

If the package or item(s) is received damaged, Customer shall keep the original packaging and call the Sexual-Welling Being Merchant Customer Support Center at 1-866-237-9746 to report the issue. Once Customer Support Agent confirms that the package or item(s) was received damaged, the damaged goods or damaged unopened shipping containers will be taken back and new product will be sent out to the Customer.


If you choose to return part of an orderassociated with a special offer. For example, if you received a free gift withpurchase You will receive full credit for your return, but you wil notbe refunded for the shipping and tax associated with the free item.

Sales Tax

Will my order besubject to sales tax?

Taxes that appear on your online order are approximate. The actual taxes charged to your credit card will reflect theapplicable state and local sales taxes, and will be calculated when your orderis shipped. Orders shipped to Alabama, California, Colorado, Connecticut,District of Columbia, Georgia, Idaho, Indiana, Kentucky, Louisiana, Maine,Maryland, Massachusetts, Michigan, Mississippi, Nevada, New Jersey, New York,North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee,Utah, Vermont, Virginia, Washington, and West Virginia will have all applicablestate and local sales taxes added to your total order and to your shippingcharges where appropriate.

Purchaser's Use Tax Responsibility

Rite Aid Online Store, Inc. is not required to and does not collect sales or use tax in the following states: Arizona,Arkansas, Florida, Hawaii, Illinois, Iowa, Kansas, Minnesota, Missouri, Nebraska, New Mexico, Oklahoma, South Dakota, Wisconsin, and Wyoming. However, purchases at Rite Aid Online Storeare not exempt merely because they are made via the Internet. The purchase may be subject to state andlocal use tax unless it is specifically exempt from taxation. Some states require their residents to file ause tax return at the end of each year for all untaxed purchases and to pay the appropriate use tax on those purchases, if any. The tax may be reported and paidon the individual income tax return or by filing a consumer use taxreturn.

For more information on how to file thesereturns or to access these forms, please visit your state's website.

Restocking Fee

Are there anyrestocking fees applied to the return of an order?

No. We do not charge a restocking fee for returned orders. For more information regarding our Return Policy and how to initiate a return, please click here.

Ordering in Bulk Quantities

Does the Rite AidOnline Store allow bulk purchases?

At this time, Rite Aid Online Store doesnot offer a bulk buying service. We canonly fulfill the quantity of items listed on our site.

For more information regarding our standard return policy, please click here.

Shipping Policy


You can choose from a variety of shipping options for your order. Please check the following table for our shippingservices and rates:

Continental US Street

Standard Shipping

Expedited Shipping

Two-Day Shipping

One-Day Shipping


3 – 5 days

1 – 3 days

2 days

24 hours

per Weight (lbs)





Per Shipment










Continental US PO Box

Standard Shipping

Expedited Shipping

Two-Day Shipping

One-Day Shipping


3 – 7 days

1 – 3 days



per Weight (lbs)





Per Shipment





The times listed above are in business days (Monday to Friday, excluding national holidays). Please note that we can only begin to investigate lost orders shipped via standard shipping once 10 business days have passed since the date of shipment.

1Some items may notqualify for free shipping.

Certain items are ineligible for ourEveryday Free Shipping Program. The minimum purchase required for Everyday Free Shipping promotion doesn't include, and free shipping doesn't apply to gift certificates, bulk orders, applicable shipping charges or sales tax. Free shipping doesn't apply to backorder, preorder, heavy or oversize items. If you have one or more ineligible items in your cart, you will be asked to remove the item(s) if you wish to qualify for free shipping, unless the remaining regular priced items in your cart meet the minimum purchase requirement for the everyday free shipping program.

Items on Order

If you notice that one of the items that you want to purchase is currently out of stock, there will be a date listednext to the product stating when we should be receiving the product back in stock. If you choose to purchase the item anyway, please note that an additional shipping fee will apply.

General Shipping Information

Shipping Rates

Please note that shipping rates are subjectto change at any time.

Order Processing Deadlines

These above numbers are estimates based onour most common orders. For overnight and 2-day shipping, orders must bereceived before 3PM EST Monday to Friday (except holidays).

Shipping Confirmation Emails

Our systems will send you an automatedshipment confirmation email when we have finished processing your order and ourtransportation partner has picked it up for delivery, at which point theshipment method timeframe you have selected will commence. Please note that ourtransportation partners do not process orders on the weekend. Therefore, if youplace an order after the cutoff time on Friday, you may experience a delaybetween your shipping confirmation e-mail and the actual shipment of yourorder.

Shipping Carriers

Orders shipped via standard shipping may beshipped by (but not limited to) the USPostal Service, UPS or FedEx. Unfortunately, there is no way to guarantee thatyour order will be shipped via a specific method when you choose standarddelivery.

Please note when using expedited shippingmethods we cannot request or guarantee delivery by a specific time. Generallycarriers will deliver your package by 8PM on the estimated date of delivery.

Weekend Delivery

Expedited orders shipped via FedEx or UPS(overnight, 2-day, and 3-day) are delivered Monday to Friday only. Ordersshipped via USPS (standard) are delivered Monday to Saturday. Delivery is notavailable on Sundays.

Default Shipping Address

Your default shipping address is the oneused on your most recent order. At Checkout, you can change your shippingaddress by clicking the "change" button located directly beneath thedefault address. This will allow you to choose another address, or enter a newaddress in the spaces provided.

You can change your shipping address at anytime in the Shipping Addresses area of Your Account. You can add, delete, oredit any of your shipping addresses. Changes you make via the Shipping Addressesarea of Your Account will not affect orders you have already placed.

Risk of Loss

All items purchased are made pursuant to ashipment contract with our carriers. This means that the risk of loss and titlefor such items pass to you upon our delivery of your order to the carrier.

Shipping Policy - Alaska, Hawaii,APO/FPO/DPO, US Territories

What is the shipping policy for orders shipping to Alaska, Hawaii, APO/FPO/DPO militaryaddresses, and US Territories?

We do not ship to Alaska, Hawaii, APO/FPO/DPOmilitary addresses, or US Territories. We will only ship to addresses within the contiguous USA.

Backorder / Preorder Shipping Rates

How are your products stocked and what does it mean when a product is on order?

If you notice that one of the items thatyou want to purchase is currently out of stock, there will be a date listednext to the product stating when we will be receiving the product back instock. This time frame is an estimate, and is solely dependent on when themanufacturer can get the product to our distribution center. Unfortunately, weare unable to provide exact arrival dates for specific items.

You may place the backordered item intoyour order along with the items we do have in stock. The items we do currentlyhave in stock will ship immediately and we will ship your backordered item assoon as we receive it back into stock with the shipping service selected onyour original order. You'll receive an e-mail confirmation when yourbackordered item has been shipped.

Unfortunately, there is not a way to holdthe order until we receive all items in stock.

Shipping of Sexual-Well Being Items to Alabama and Utah

Due to state regulations, Rite Aid Online Store is prohibited from selling and shipping select Sexual Well-Being items, such as sex toys, in the states of Alabama and Utah. If an order for prohibited items is placed by a resident of AL or UT and/or the ship to address is AL or UT the order will be cancelled and the buyer will receive a full refund.

Cancel or Change an Order

How can I cancel or make changes to my order?

To Cancel an Order

If you have a Rite Aid Online Store accountand wish to cancel an order placed with a credit card, you will be able to doso for no more than 15 minutes after the order was placed. Please follow thesesteps to cancel your order online:

  • Click the "My Account" link located in the upperright corner of any Rite Aid Online Store page.
  • Under "Order Information" on the left navigation, select the "Cancel Items or Order" link
  • If prompted, login with your email address and password
  • When your orders list appears, click on the "View or Cancel Order" button next to the order you wish to cancel
  • When that order page appears, simply click the "Cancel Order" button
  • You will then be asked to confirm that you wish to cancel the order.
  • If you still wish to cancel, click to "Cancel Order" button
  • You will receive on-screen confirmation of the order cancellation. You will also receive an email confirmation of the order cancellation

While we cannot guarantee that your order can be cancelled, we will do our best to halt shipment. You can reach a Customer Support Representative by dialing 1-866-967-4832.

To Change an Order

If you wish to edit or modify an order that was placed using a credit card, you will be able to make the necessary changes for approximately 15 minutes after the order is placed. During this time, you will also be able to successfully cancel your order, if required. Changes to your processing order can include billing information, the shipping address, and/or item quantity modifications.

To edit an order, simply click on the"Edit Order" button.

International Credit Cards

Can I use aninternational credit card to place an order?

No. The Rite Aid Online Store will onlyaccept most credit cards from United States-based financial institutions.

What assurance do I have that product information is accurate?

User Warning:

While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site. For these reasons you should not rely on the information presented, but should always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. Neither Rite Aid Corporation, its Content provider(s), nor product manufacturers assume any liability for inaccuracies, misstatements, or omissions.

"Buy One Get One" (BOGO)Special Offers

What does BOGOmean?

BOGO is a type of promotion we offer thatstands for 'Buy One Get One', and by adding a BOGO item to your shoppingbasket, a second item will appear either free or at a reduced cost!

Some examples of BOGOs available for ourproducts might include:

  • Buy One Get One free
  • Buy One Get One or more free
  • Buy One Get One at half price
  • Buy One Get One at a set percentile discount (10% off, 40%off, 70% off, etc.)
  • Buy One Get One at a set price discount ($2 off, $5 off, $10off, etc.)

I found a BOGO offer on the site that interests me. How do I activate it?

I put aBOGO-eligible product in my shopping cart, but I don't see my free/discounteditem. Where is it?

The free/discounted item may not add toyour cart automatically, especially if the promotion allows you to mix andmatch eligible products. Be sure to follow the instructions on the promotion detailpage for your product in order to successfully obtain your discount. You canreview and finalize all order details on the last screen before pressing the"Place Order" button.

I put a BOGO itemin my shopping cart and increased the quantity to more than one, but only one additional item adds to my order at the reduced cost/for free regardless of how many I add. Why is this happening?

In all likelihood, your BOGO item islimited to once per order or once per household. Be sure to follow theinstructions on the promotion detail page for your product in order todetermine what restrictions there are on your BOGO item(s). You can review andfinalize all order details on the last screen before pressing the "PlaceOrder" button.

Can I use a BOGOoffer more than once per order?

Each special offer has its own terms andconditions, which are explained in full on the promotion detail page. Sincemost BOGO offers are for popular items that sell out quickly, you'll find thatmost BOGO offers are limited to once per order or once per customer, but somecan be redeemed multiple times until the listed expiry date is reached or whilesupplies last. Please check the terms and conditions at the bottom of thepromotion page to determine how many times you can redeem the offer.

Special Offers and Promotions

What is a specialoffer or promotion?

The Rite Aid Online Store has a variety of money-saving special offers for customers. Some of these are coupons, seasonal promotions, and others take the form of gift with purchase.

Special offers are linked to a description page that explains the offer in detail and allows you to add the item or offer to your Shopping Cart. Conditions and purchase requirements appear on this page. To access the description page for a special offer:

Once you have reached an offer's description page, you can decide whether to accept it. For most offers, youwill need to buy select items, which will be listed on the description page.

Notification about our special offers maycome to you through e-mail, regular mail, or a link on another website.

Other special offers can be foundthroughout the store while you shop.

Please note that if you qualified for aspecial offer by making a purchase, you may no longer be eligible for thatoffer if you cancel or return that purchase.

Special Offer Code Instructions

How do I redeem aspecial offer with a coupon code?

The Rite Aid Online Store frequently offers many valuable promotional offers. Our special offers often have conditions or limits, so be sure to read the limitations carefully before trying to redeemthe offer.

Please follow the instructions below toredeem promotional offers with a claim code:

If you have followed the above instructions, and your promotional item still does not apply (and you believe you have met the requirements of the offer), please click the "Help" link at the top of the page or click here to email Customer Support. Please include the promotion code and a description of the problem you are experiencing. A Customer Support Representative will research this problem andrespond to you as quickly as possible.

Free Shipping

How do I qualify for free shipping?

Any order that has a subtotal that meets the applicable minimum purchase requirement should qualify for free Standard Shipping. The free shipping should automatically apply as you place your order. NOTE: When you add both 3rd Party Fulfilled and Rite Aid Fulfilled items to your cart, a separate order will be established for each. The free shipping discount will apply only to the order(s) that totals an amount at or above the threshold eligible for the free shipping discount. If you notice prior to placing your order that you are to be charged for shipping, please make sure that the shipping method you have chosen is Standard Shipping and that you do not have any items in your shopping cart that are ineligible for free shipping.

Certain items may be ineligible for our Everyday Free Shipping Program and free or discounted shipping promotions. The minimum purchase required for Everyday Free Shipping or free or discounted shipping promotions doesn't include, and free or discounted shipping does not apply to: bulk orders, applicable shipping charges or sales tax. Free or discounted shipping doesn't apply to back order, pre-order, heavy or oversize items, or photo products.

If you are being charged a shipping fee and believe your order is eligible to receive the free shipping discount, please click the "Help" link at the top of your screen to email Customer Support. Please include your order number. A Customer Support Representative will review your order and provide you with a resolution as quickly as possible.

Contact Us

How do I contact Customer Support?

If you are unable to get the answers you need through our common questions, you can contact our Customer Support department by e-mail, phone or live chat.

Customer Support Hours:

Available Monday – Friday 8 AM to 8 PM EST & Saturday 9:30 AM – 6 PM EST

US toll-free: 1-866-967-4832

Costume and Costume Accessory Return Policy

Do you acceptreturns on costumes or costume accessories?

Unless they have a manufacturer defect, wedo not accept returns for costumes or costume accessories purchased from our store.

The Rite Aid Online Store is committed toproviding you with the highest quality products. To ensure your satisfaction,we ask that you inspect your costumes and/or costume accessories upon arrivaland contact Customer Support within 48 hours if any problems are found. We willcredit or exchange unused, defective items only. Please return the unused itemsin their original packaging as items returned without original packaging willnot be refunded.

Department of State (DOS) Addresses

Can I ship my orderto a Department of State (DOS) address?

We do not ship to addresses located outsideof the contiguous United States. If yourDOS address is located within the contiguous US, we will ship your order.

Privacy Policy

What is the privacypolicy for the Rite Aid Online Store powered by Amazon®?



At the Rite Aid Online Store powered byAmazon® (the "Site"), we are committed to providing you with the best shoppingexperience possible. The personal information that we receive from you is vitalfor us to provide you with information on other products you may be interestedin. Your online privacy is important to us and we want you to be assured thatyour personal information is properly safeguarded.

What Information We Collect

We recognize your right to confidentialityand are committed to protecting your privacy. We collect personal information you provide when using the Site. Yourname, password, home address, email address and date of birth are examples ofpersonally identifiable information. This information is necessary to respond to your questions, provide youpromotions or coupons, or process your order.

Information Automatically Collected

We automatically receive and collectcertain types of information whenever you visit the Site. For example, likemany Web sites, we use "cookies" and Web beacons (described below)and obtain certain types of information when your Web browser accesses ourSite. This information includes the Internet protocol (IP) address of your computer,your browser software and operating system, your web server, the date and timeyou access our Site, session information (such as download errors and pageresponse times), information about your viewing, search and purchase historyand information about the referring URL and the URL clickstream to, through,and from our Site. We use this information to monitor the usage and performanceof our Site, to enhance our customers' search and shopping experiences and todetermine aggregate information about our user base and usage patterns.

Your Account

When you place an order, we will ask you toset up "your account," which includes your name, e-mail address,mailing address, credit card number and expiration date. Using your accountinformation, we will send you communications that we believe are relevant toyou, including newsletters and e-mails. If you prefer not to receive optionale-mails or other communications from us, you may either call 1-866-967-4832 or email riteaidonlinestore@riteaid.com and request to unsubscribe from these lists.

If you would like to review or revise theinformation we have in your account, you may access such information byclicking on the "your account" link below or on any screen of ourSite.

Information From Third Parties

If we receive updated account informationfrom third parties, we may revise your account for you so that we canefficiently process your orders, deliver your packages or otherwise communicatewith you. For example, we may receive customer information from our shippers orfrom third parties with which we operate co-branded businesses. In addition, wemay acquire customer names, e-mail addresses and mailing addresses for selectmailings from third parties.

Other Information You Provide

We collect additional information that youchoose to give us. For example, you provide information to us when you completesurveys or contest entry forms, sign up for special discounts or coupons,communicate with us by e-mail, phone or otherwise, provide product reviews, orprovide alternative delivery addresses.

Customer Reviews

We are pleased to hear from our customersand welcome your comments regarding our products. Customer Reviews allow othercustomers to see what you think about a product.

Links to Other Sites

Our Site may contain links to and fromother Web sites operated and maintained by separate companies. Although the Site may contain links to othersites, we will not share your personal information with these sites withoutyour permission. We do not make any endorsement of or representation orwarranty regarding linked sites or their content, as they are not controlled byour Site. We have no responsibility for linked Web sites and provide theselinks solely for the convenience and information of our visitors. The privacypolicies of these Web sites may differ from our policy, so you should alwaysreview the privacy statement of each linked Web site you visit.


Your information is protected duringtransmission by Secure Sockets Layer (SSL) software, which encrypts informationyou input.

Only the last four digits of your creditcard numbers are revealed when confirming an order. Of course, the entirecredit card number is transmitted to the appropriate credit card company duringorder processing.

It is important for you to protect againstunauthorized access to your password and to your computer. Be sure to sign offwhen finished using a shared computer.

When you place an order online, yourpersonal information and credit card or debit card information are encryptedusing SSL encryption technology before being sent over the Internet, We use SSLtechnology to prevent your information from being stolen or intercepted whilebeing transferred to us. Your credit card information is always stored inencrypted form in a restricted-access database that is away from our Web sitedatabase so it isn't connected to the Internet, to keep it safe from hackers.

Sharing Your Information with Third Parties

We protect all of your information againstunauthorized access or release. We share your personal information with thirdparties as follows:

From time to time, we may partner withcertain companies who, in conjunction with their membership programs or rewardsprograms, require that we disclose purchasing or other personal informationabout their members who visit our Site (for example, to earn points forpurchases made on our Site through links from the partner site). We willdisclose only the information required to make these programs work for you andsupport your membership in them. In addition, we disclose this information tosuch companies only if you have consented first, including consent implied byyour agreement to the membership or participation rules. If you do not want usto disclose that information to the strategic partner, then you must contactthe partner directly.


To personalize and enhance your browsingand shopping experience, we use a feature on your Internet browser called acookie. Cookies are small files that your Web browser places on your computer'shard drive. We use cookies to let us know that you are a prior customer and toretrieve certain information previously provided by you to us, so that you donot need to re-enter this information every time you shop at the Site. Cookiesalso let us know how you found us (e.g., through a particular Web site oradvertisement). Cookies are not used to access information entered on thesecure server. This information can be accessed only when you enter your nameand password. If you choose to configure your browser to remove or reject ourcookies, you will not be able to make purchases from our Site or take advantageof many of our features.

Web Beacons

From time to time we contract with thirdparty companies to help us better provide relevant products, services andinformation to you and to help us effectively measure advertisingeffectiveness. Some of these companies use cookies and/or Web beacons (alsoknown as action tags or single pixel gifs). A Web beacon is a transparent imagethat has been placed on a Web page and sends a signal when a user has visitedthat page. A Web beacon does not contain any personal information. Noinformation that is personally identifiable to you is transmitted to the thirdparty using the Web beacon. The third party is required to protect the privacyof the information it receives using Web beacons or cookies and is not allowedto use the information it receives for any purpose beyond what is necessary toassist us. In addition, we may use web beacons in connection with the e-mailswe send to our customers, to determine whether and when the images in oure-mail were rendered (which allows us to determine whether the e-mail wasopened). This information may then be aggregated and used to assess theeffectiveness of our e-mail communications.

Unsolicited E-mail (SPAM)

Your privacy is very important to us. Beassured that, in accordance with this privacy policy, we do not sell ordistribute our customer list to third parties. You should be aware, however,that unscrupulous marketers can sometimes "harvest" your e-mailaddress directly from your computer or another person's address book or evenobtain your e-mail address through programs that automatically search web pagesand e-mail traffic for e-mail addresses. If you opt out of receiving e-mail advertisements from Rite Aid OnlineStore, we may share that information with third parties in order to instructthem not to send advertisements on our behalf to you. If Rite Aid Online Storeshares opt out information with a third party, we will direct such third partyto use this information solely for the purpose of eliminating potentialrecipients from any e-mails they send out on our behalf.

Please note that all e-mail that originatesfrom us will display the Rite Aid Online Store logo (HTML e-mails) and Rite AidOnline Store copyright notice (text emails). In addition, our e-mails willcontain the Rite Aid Online Store corporate address in Camp Hill, Pennsylvania.If you receive an unsolicited e-mail that you believe is connected with us inany way, please forward the e-mail (as an attachment) to riteaidonlinestore@riteaid.com and we will investigate.


We do not sell products for purchase bychildren. We sell children's products for purchase by adults. If you are under18, you may use our Site only with the involvement of a parent or guardian.

Your Consent

By using our Site (including through ourcustomer service line), you consent to the collection, use, and disclosure ofinformation in accordance with the terms of this privacy policy. This policy was last updated on August 30,2011. We reserve the right to modify or amend this policy at any time. If weever change our privacy policy, we will post any changes on this page or sendyou an e-mail so that you are always aware of the information that we collect,how we use it, and under what circumstances we disclose it. Unless we clearlystate otherwise, the changes to our privacy policy will affect only theinformation we collect after the effective date of the change. Use of the Siteafter modification of this policy is deemed to constitute your consent to thispolicy as amended.

Your Comments

We welcome your feedback. If you havequestions or comments about our privacy policies, feel free to call or writeus:

By mail:
Privacy Officer
Rite Aid Online Store
30 Hunter Lane
Camp Hill, PA 17011

By phone: (717) 761-2633

Product Requests

How can I request that a certain product be sold in the Rite Aid Online Store?

We are always interested in hearing about products our customers would like to see on our site. If you would like torequest we add an item to our webstore, you may submit your request by clicking here.

However, we are adding new products to our webstore daily so check back often to see if your item has been added. You maycheck to see if we carry a product by using our search feature. Simply enter aproduct name or ingredient, and hit your return key. This will generate a listof items that match your search.

Product Review Submission Guidelines

What are theguidelines for submitting a product review?

As a valued Rite Aid Online Store customer,you can submit reviews for any product we carry to help other customers makepurchase decisions.

Reviews are based on a "star"system and the average rating (1 to 5 stars) will appear on the product detailpage. Products with no stars shown have not been reviewed yet.

To create a review, bring up the detailpage of the item on our website and click on the available link to "writea review" or "sign in to write own review." Please note, we do requirethat all reviewers have a current Rite Aid Online Store account. If you do notyet have an account with us, you will be asked to create one when submittingyour review. Please allow up to 48 hours for your review to appear. Submissionsthat do not follow the below guidelines will not be posted.


What to include

Whatnot to include

Rite Aid Discount Cards

Can I use my RiteAid discount card on the Rite Aid Online Store?

Unfortunately, Rite Aid discount cardscannot be used at the Rite Aid Online Store. You would need to visit a physicalstore location in order to take advantage of any available discounts with yourcard. However, there are many great promotions and discounts available to allonline shoppers, so please be sure to check out what the Rite Aid Online Storehas to offer!

Rite Aid Associate Discount

Can I use my RiteAid Associate discount on the Rite Aid Online Store?

Unfortunately, the Rite Aid Associate discount cannot be used at the Rite Aid Online Store. You would need to visit a physical store location in order to take advantage. However, there are many great promotionsand discounts available to all online shoppers, so please be sure to check outwhat the Rite Aid Online Store has to offer!

wellness+ Rewards

Can I use mywellness+ Rewards Card on the Rite Aid Online Store?

Unfortunately, the wellness+ Rewards Card cannot be used at the Rite Aid Online Store. Furthermore, Rite Aid Online Store purchases will not apply towards your wellness+ point accrual, and any wellness+ discount (e.g., gold level 20% off) will not be applied to your purchase. However, there are many great promotions and discounts available to all online shoppers, so please be sure to check out what the Rite Aid Online Store has to offer!

Single Check Rebates

Are Rite Aid Online Store purchases eligible for Single Check Rebates?

Yes. Select items on the Rite Aid Online Store site are eligible for Single Check Rebates. After purchasing an eligible item, go to riteaid.com/scr and login, or create an account if you are a new user. Then click on Enter Receipt and select 'Made your purchase online?'. Reference your Rite Aid Online Store shipping confirmation email. Enter the Order Number and Order Placed Date from your shipping confirmation email and we'll automatically calculate any valid rebates.

Shipping Surcharges

Are there ever anyshipping surcharges applied to orders?

Please note that shipping surcharges could applyin the following scenarios:

For a full list of shipping options,services, and rates, please click here.

The FSA Store

What is the FSA Store?

The FSA Store provides you with an easy way to shop all Flexible Spending Account-eligible items offered by the Rite Aid Online Store.

Note: The Rite Aid Online Store does not distinguish FSA payment, and does not distinguish FSA-eligible product in your shopping cart. To submit your purchase to your FSA Administrator, we recommend you print a copy of your submitted order. Please follow these steps to print a copy of your order:

Note: Although the IRS sets guidelines for FSA programs, individual employers have the final determination of which expenses are covered by their FSA programs.

Flexible Spending Accounts (FSA)

What is a Flexible Spending Account (FSA)?

A Flexible Spending Account (FSA) allows consumers to deduct pre-tax dollars from their paychecks and deposit those funds in employer-sponsored accounts to pay for medical expenses -including over-the-counter, prescription, and vision health essentials. Consumers then submit expense receipts to healthcare administrators for reimbursement.

For more information about Flexible Spending Accounts (FSAs), contact your employer.

FSA-Eligible Items

What types of purchases are FSA-eligible?

In addition to standard healthcare expenses, such as doctor visits and prescription drugs, you can buy many over-the-counter items, such as, first aid kits, blood pressure monitors, contact lens solutions and supplies, and home medical aids.

The IRS sets the guidelines for FSA product eligibility and individual FSA plans have the final determination of which expenses are covered by their FSA programs.

Obtaining Receipts for FSA Eligible Purchases

How do I get a receipt for my FSA-eligible purchases?

Note: The Rite Aid Online Store does not distinguish FSA payment, and does not distinguish FSA-eligible products in your cart.

To submit your purchase to your FSA Administrator, we recommend you print a copy of your submitted order. Please follow these steps to print a copy of your order:

Purchasing With FSA-Eligible Credit Cards

Can I use my FSA-eligible credit card on the Rite Aid Online Store?

No. We do not distinguish FSA payment or if FSA eligible product is in your cart.

The Rite Aid Online Store accepts most major credit cards, including Visa, MasterCard, American Express, Discover, and Diners Club.

If you would like to submit your purchase to your FSA Administrator, we recommend you print a copy of your submitted order. Follow these steps to print a copy of your order.

Terms of Use

What are the Termsof Use for the Rite Aid Online Store?

RiteAid Online Store Terms and Conditions

Thank you for visiting the Rite Aid OnlineStore, powered by Amazon® (the "Site"). The Site is accessible 24 hours a dayand designed to provide a convenient, private and informative shoppingexperience for consumers to purchase products essential to healthy, everydayliving. Rite Aid Online Store, Inc.("Rite Aid Online Store") and its affiliate companies ("we, us, our")want each visitor to the Site ("you") to have a safe, pleasurablevisit, so we have established the following terms and conditions so that we (weand you) know what to expect from each other. By using the Site you agree to bebound by the terms set forth herein. We may make changes to the Site, theseTerms of Use, or the policies and conditions that govern the use of the Site atany time. We encourage you to review the Site and these terms periodically forany updates or changes. Your continued access or use of the Site shall bedeemed your acceptance of these changes and the reasonableness of thesestandards for notice of changes.

Privacy. Please review our PrivacyPolicy, which also governs your visit to the Site, to understand ourpractices.

Electronic Communications. When you visitthe Site or send e-mails to us, you are communicating with us electronically.You consent to receive communications from us electronically. We willcommunicate with you by e-mail or by posting notices on this site. You agreethat all agreements, notices, disclosures and other communications we provideto you electronically satisfy any legal requirement that such communications bein writing.

Trademark and Copyright Notice. All of theContent on the Site is subject to trademark, service mark, trade dress,copyright and/or other intellectual property rights or licenses held by RiteAid Online Store or one of its affiliate companies or by third parties who havelicensed their materials to us.

Trademarks and service marks held by RiteAid Online Store and its affiliate companies are propriety and protectedintellectual property.

Your Account Obligations. In considerationof your use of the Site, you agree to: (a) provide true, accurate, current andcomplete information about yourself as prompted by the checkout form for youraccount information (the "Account Information") and (b) maintain andpromptly update the Account Information to keep it true, accurate, current andcomplete. If you provide any information that is untrue, inaccurate, notcurrent or incomplete, or we have reasonable grounds to suspect that suchinformation is untrue, inaccurate, not current or incomplete, we may suspend orterminate your account and refuse any and all current and future use of theSite. Account Information and certain other information about you is subject toour Privacy Policy. For more information, please see our full privacy policy byclicking here.

You will receive a password and accountdesignation when you have completed the Account Information. You areresponsible for maintaining the confidentiality of the password and account andare fully responsible for all activities that occur under your password oraccount. You agree to immediately notify us of any unauthorized use of yourpassword or account or any other breach of security.

Your Conduct. Any conduct by you that inour sole discretion restricts or inhibits any other user from using or enjoyingthe Site will not be permitted. You agree to use the Site only for lawfulpurposes. You are prohibited from posting on or transmitting through the Siteany unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar,obscene, sexually explicit, profane, hateful, fraudulent, racially, ethnically,or otherwise objectionable material of any kind, including but not limited toany material that encourages conduct that would constitute a criminal offense,give rise to civil liability, or otherwise violate any applicable local, state,national, or international law.

You agree that your use of robots, spiders,crawlers, wanderers, Web agents and other such automated processes on the Sitewill be Standard for Robot Exclusion (SRE) -compliant robots("robots") and when connecting to the Site, prior to downloading orindexing any pages on the Site, such robots will immediately visit http://www.riteaidonlinestore.com/robots.txt("the robot.txt file"). You understand that the robots.txt file isthe only means by which robots are authorized to access the Site. You agree notto violate any of the robot access policies and acknowledge that any violationof the policies may result in termination of your access to the Site,deactivation or deletion of your account and all related information and filesin your account, and preclusion of any further access to such files or theSite, without prior notice.

You agree not to reproduce, duplicate,copy, sell, resell or exploit for any commercial purposes, any portion of theSite, use of the Site, or access to the Site.

You agree not to access the Site by anymeans other than through the interface that is provided by us for use inaccessing the Site.

Site Content. You acknowledge that the Sitecontains information, data, software, photographs, graphics, videos, text,images, typefaces, sounds, and other material (collectively"Content") that are protected by copyrights, trademarks, or otherproprietary rights, and that these rights are valid and protected in all forms,media and technologies existing now or hereinafter developed. All Content iscopyrighted as a collective work under the U.S. copyright laws, and we own acopyright in the selection, coordination, arrangement, and enhancement of suchContent. You may not modify, remove, delete, augment, add to, publish,transmit, participate in the transfer or sale of, create derivative works from,or in any way exploit any of the Content, in whole or in part. If no specificrestrictions are displayed, you may make copies of select portions of theContent, provided that the copies are made only for your personal, informationand non-commercial use and that you do not alter or modify the Content in anyway, and maintain any notices contained in the Content, such as all copyrightnotices, trademark legends, or other proprietary rights notices. Except asprovided in the preceding sentence or as permitted by the fair use privilegeunder the U.S. copyright laws (see e.g. 17 U.S.C. Section 107), you may notupload, post, reproduce, or distribute in any way Content protected bycopyright, or other proprietary right, without obtaining permission of theowner of the copyright or other proprietary right. In addition to theforegoing, use of any software Content shall be governed by the softwarelicense agreement accompanying such software, if any.

Color/Product Description. We have madeevery effort to display as accurately as possible the colors of our productsthat appear at the Site. However, as the actual colors you see will depend onyour monitor, we cannot guarantee that your monitor's display of any color willbe accurate. We have attempted to be as accurate as possible. However, we donot warrant that the product descriptions are accurate, complete, reliable,current, or error-free. If a product offered by the Site is not as described,your sole remedy is to return it in unused condition.

Links to Third Party Sites. This Site maycontain links to Sites owned or operated by third parties. Such links areprovided for your reference only and we do not control such Sites and we arenot responsible for their content. We reserve the right to terminate a link toa third party Site at any time and the fact that we provide a Link does notmean that we endorse, authorize or sponsor that Site.

Comments and Submissions. We welcome yourcomments, notes, messages, ideas, reviews of services or products, feedback,suggestions or other communications (collectively, "Submissions")concerning the Site, which shall be and remain the property of Rite Aid OnlineStore.

You may post Submissions so long as thecontent of your Submission is not unlawful, threatening, abusive, spiteful,defamatory, invasive of privacy, obscene, profane, sexually explicit,fraudulent or otherwise objectionable or injurious to third parties (including,but not limited to, any content that encourages conduct that would constitute acriminal offense, give rise to civil liability, or otherwise violate applicablelaw). You may not use a false e-mail address, impersonate any person or entity,or otherwise mislead as to the origin of your Submission. Rite Aid Online Store reserves the right (butnot the obligation) to monitor, edit and remove any Submission but does notregularly review posted Submissions.

By posting or sending us any Submission,you grant Rite Aid Online Store and its affiliate companies a non-exclusive,royalty-free, perpetual, irrevocable and fully sublicensable right to use,reproduce, modify, adapt, publish, translate, create derivative works from,distribute, and display such Submission throughout the world in any media.

By posting or sending us a Submission, yourepresent and warrant that you own or otherwise control all of the rights tothe content in your Submission, that the content you provide is accurate, andthat use of the content in your Submission does not violate this policy andwill not cause injury to any person or entity. You agree to indemnify Rite AidOnline Store and its affiliate companies against all claims and liabilitiesresulting from your Submission. Rite Aid Online Store does not take anyresponsibility and assumes no liability for any Submission posted by you or anyother person or entity.








Our Rights. We may elect to monitor areasof the Site by electronic or other means and may disclose any Content, records,or electronic communication of any kind (i) to satisfy any law, regulation, orgovernment request; (ii) if such disclosure is necessary or appropriate tooperate the Site; or (iii) to protect our rights or property or the rights ofthe users, Sponsors, Providers, Licensors, or Merchants. We are not responsiblefor screening, policing, editing, or monitoring such Content. If notified of allegedlyinfringing, defamatory, damaging, illegal, or offensive Content, we mayinvestigate the allegation and determine in our sole discretion whether toremove or to request the removal of such Content from the Site.

We may terminate your access, or suspendyour access to all or part of the Site, without notice, for any conduct thatwe, in our sole discretion, believe is in violation of any applicable law or isharmful to the interests of another user, a third-party Provider, Merchant,Sponsor, Licensor, service provider, or us.

Because customer service is paramount toour business, we reserve the right to refuse to sell products to you if itreasonably appears to us that you intend to resell the products. In addition,we reserve the right to limit quantities of items purchased by each customer.In addition, we reserve the right to cancel any order or part of an order, orrefuse service to anyone for any reason. Such reasons may include, but are notlimited to, unauthorized coupon use, product availability, and pricediscrepancy. We reserve the right to charge fees or extra shipping charges forany product that is backordered. The posting of prices on our site is not anoffer for sale of goods, and the order confirmation is not an acceptance of anoffer to purchase goods. The contract for sale of goods between us and anycustomer is not entered into until we charge a valid credit card or otherwiseaccept payment. Rite Aid stores will not match any prices or specials on theSite. The Site will not match prices or specials in the Rite Aid stores.

You agree to indemnify and hold us, and ouraffiliate companies, officers, directors, agents, co-branders or otherpartners, and employees, harmless from any claim or demand, includingreasonable attorneys' fees, made by any third party due to or arising out ofContent you submit, post to or transmit through the Site, your use of the Site,your connection to the Site, your violation of the Terms of Use, or yourviolation of any rights of another. By accessing and using this Site, you agreethat your access and use is subject to these terms and conditions as well asapplicable laws, as governed and interpreted pursuant to the laws of theCommonwealth of Pennsylvania. Any litigation arising out or in connection withyour use of this Site shall be exclusively in the state or federal courtslocated in Cumberland County, Pennsylvania. Our failure to insist upon strictperformance of any provision of these terms and conditions shall not beconstrued as a waiver of any provision or right.

Shipping Address. To make purchases on theSite, you must have a shipping address in the contiguous United States.

Sales Tax. Nonprescription items that areshipped to Alabama, California, Colorado, Connecticut, District of Columbia,Georgia, Idaho, Indiana, Kentucky, Louisiana, Massachusetts, Maryland, Maine,Michigan, Mississippi, North Carolina, New Jersey, Nevada, New York, Ohio,Pennsylvania, Rhode Island, South Carolina, Tennessee, Utah, Virginia, Vermont,Washington, and West Virginia state customers are subject to tax at theappropriate state and local rate.

Export. The U.S. export control lawsregulate the export and re-export of technology originating in the UnitedStates. This includes the electronic transmission of information and softwareto foreign countries and to certain foreign nationals. You agree to abide bythese laws and their regulations - including but not limited to the ExportAdministration Act and the Arms Export Control Act and not to transfer, byelectronic transmission or otherwise, any Content derived from the Site toeither a foreign national or a foreign destination in violation of such laws.

General Terms. If any part of thisagreement is ruled to be unenforceable, then such part shall be limited oreliminated to the minimum extent necessary, with the remainder of agreementremaining in full force and effect. The terms and conditions constitute theentire agreement between us governing your use of the Site. You also may besubject to additional terms and conditions that may apply when you useaffiliate services, third-party content or third-party software. Our failure toexercise or enforce any right or provision of the Terms of Use shall notconstitute a waiver of such right or provision. You agree that regardless of anystatute or law to the contrary, any claim or cause of action arising out of orrelated to use of the Site or the Terms of Use must be filed within one yearafter such claim or cause of action arose or be forever barred. Any disputes against the Rite Aid OnlineStore must be exclusively filed in the Court of Common Pleas of CumberlandCounty Pennsylvania.

The section titles in the Terms of Use arefor convenience only and have no legal or contractual effect.

Copyright Complaints. We respect theintellectual property of others, and we ask our users to do the same. If youbelieve that your work has been copied and is accessible on the Site in a waythat constitutes copyright infringement, you may notify us by providing ourcopyright agent the following information:

Our agent for notice of claims of copyrightinfringement on the Site can be reached as follows:

By mail:
Legal Dept.
Rite Aid Online Store
30 Hunter Lane
Camp Hill, PA 17011

By phone: (717) 761-2633

Why Do I Have To Register?

Why do I have toregister?

The products and services below requireregistration in order to purchase. The Rite Aid Online Store recognizes yourright to confidentiality and are committed to protecting your privacy. We usethe information that we collect on our Web sites to provide you with a superiorshopping experience and to communicate with you about products, services, andpromotions. If you are concerned about your private information, click hereto learn why your information is secure at Rite Aid Online Store powered byAmazon®.


Due to DEA (U.S. Drug EnforcementAdministration) restrictions the Rite Aid Online Store does not offer for saleproducts containing Pseudoephedrine ("PSE")

  1. Confirm that the item has a BOGO offer listed on its productdetails page.
  2. Click on the headline or special offer link to access adetailed description page that explains the conditions and purchase requirements for the promotion. This page will usually also include a list ofeligible products.
  3. Select the products you wish to purchase by checking the "Add to Cart" boxes next to them. Adjust the quantities if necessary, and click the "Buy checked items" button at the bottom of the page.
  4. The free/discounted item(s) will be added to your cart, and you can continue shopping. Any offers that are successfully applied to your order will be reflected on the checkout screen for you to review before you finalize your order.
    • If you received the offer by e-mail, simply click the linkprovided or paste the link into your web browser.
    • If the offer is printed on a flyer or postcard, please findthe web address provided and type it into your web browser.
    • If you find the special offer on our home page or adepartment page, then click the headline, photo, or active link.
    • If your special offer has a claim code, enter thepromotional code in the special offers section of your shopping cart and click the "apply coupon" button. This section is located under the products you are purchasing.
    • Verify you have met the conditions of the promotional offer.
    • Enter the promotional code in the designated "promotioncode" field within your shopping cart.
    • Continue the check out process and your shopping cart willbe updated with the promotional offer if you have met the requirements.
    • Brand Manufacturers - We may develop programs with some ofour brand manufacturers through which you may be offered special discounts orcoupons on products in exchange for providing your e-mail address or completinga survey about the manufacturer's products. When you are offered such discountsor coupons in exchange for providing information (for example, giving youre-mail address or completing a survey), you will be notified that if you chooseto participate, your name, e-mail address and responses will be shared with thebrand manufacturer. No other information will be shared.
    • Agents - We may enter into agreements with other companiesor individuals to perform functions on our behalf. These functions may includesending promotional e-mails on our behalf to such companies' customers; servingadvertisements on our behalf, analyzing data; providing marketing assistance;processing credit card or debit card payments; and fulfilling and deliveringorders. These companies and individuals have access to only to informationnecessary to perform their functions. They are not allowed to use theinformation for any other purpose and are contractually obligated to maintainthe confidentiality and security of the information. We may share non-personal,summary, or aggregate customer data with partners and other third parties.
    • Business Transfers - We may buy or sell stores or assets. Insuch transactions, customer information is usually treated as one of thetransferred business assets. Should Rite Aid Online Store or substantially allof its assets be sold, customer information will be one of the transferredbusiness assets. In that event, we will post a notification on this page orsend you an e-mail so that you are always aware of how your information isbeing used.
    • Compliance with Law; Protection of Rights, Property orSafety - We will disclose account and other personal information when webelieve that disclosure is necessary to comply with the law, to enforce orapply our Terms of Use or other policies or user agreements, or to protect therights, property, or safety of our business, our customers, or others.
    • All submitted reviews are subject to the guidelines setforth in the Rite Aid Online Store Terms of Use.
    • Submissions that do not follow the guidelines will not beposted.
    • Submissions will be posted within 48 hours. By making asubmission, you give us the right to use your submission for any purpose. Wemay sublicense the right to use your review to others, such as the manufacturerof the product you are reviewing. Learn more in Terms of Use.
    • The best reviews include not only whether you recommend anitem, but also why.
    • You may also reference similar items and how the productrates in comparison.
    • Submissions should not exceed 1000 characters in length.
    • Submissions may not contain any material that is unlawful,threatening, abusive, defamatory, invasive of privacy, obscene, fraudulent, orotherwise objectionable or injurious to third parties.
    • Please do not include any phone numbers, email addresses,postal addresses or URLs.
    • No single-word reviews - we want to know why you liked ordisliked the item.
    • Please do not include availability, price or alternativeordering/shipping information or time-sensitive material (i.e., promotionaltours, seminars, etc.).
    • Submissions and their position on the page are subject tochange without notice, so please do not comment on other reviews visible on thepage.
    • If you are reviewing a book, don't reveal crucial plotelements ("spoilers").
    • We will not post any political campaigning, commercialsolicitation, chain letters, mass mailings or any form of "spam."
    • A submission is not the appropriate place to let us knowabout typos or product questions. If you'd like to tell us about a specificproblem or have a product question, please contact us riteaidonlinestore@riteaid.com.
    • Oversize/Overweight Packages
    • For orders exceeding 20 pounds, a shippingsurcharge will apply for each pound above 20 pounds.
    • Click on the "Your Account" link, located in the upper right side of any Rite Aid Online Store page.
    • Select "Orders placed in the last 6 months" from the VIEW drop down.
    • Click the "Go" button.
    • If you are not already logged in to your account, you will be prompted to login.
    • Click the "View Order" button next to the order that you wish to print.
    • The order summary for the selected order will display on your screen.
    • Select "File > Print" from your browserwindow or press the CTRL+ P keys on your keyboard to print your copy.
    • Click on the "Your Account" link, located in the upper right side of any Rite Aid Online Store page.
    • Select "Orders placed in the last 6 months" from the VIEW drop down.
    • Click the "Go" button.
    • If you are not already logged in to your account, you will be prompted to login.
    • Click the "View Order" button next to the order that you wish to print.
    • The order summary for the selected order will display on your screen.
    • Select "File > Print" from your browser window or press the CTRL+ P keys on your keyboard to print your copy.
    • Click on the "Your Account" link, located in the upper right side of any Rite Aid Online Store page.
    • Select "Orders placed in the last 6 months" from the VIEW drop down.
    • Click the "Go" button.
    • If you are not already logged in to your account, you will be prompted to login.
    • Click the "View Order" button next to the order that you wish to print.
    • The order summary for the selected order will display on your screen.
    • Select "File > Print" from your browser window or press the CTRL+ P keys on your keyboard to print your copy.
    1. an electronic or physical signature ofthe person authorized to act on behalf of the owner of the copyright interest;
    2. a description of the copyrighted workthat you claim has been infringed, including the URL (i.e., web page address)of the location where the copyrighted work exists or a copy of the copyrightedwork;
    3. identification of the URL or otherspecific location on the Site where the material that you claim is infringingis located;
    4. your address, telephone number, and email address;
    5. a statement by you that you have a goodfaith belief that the disputed use is not authorized by the copyright owner,its agent, or the law;
    6. a statement by you, made under penaltyof perjury, that the above information in your Notice is accurate and that youare the copyright owner or authorized to act on the copyright owner's behalf.