Return Instructions and Policies
We guarantee total customer satisfaction.If you are not completely satisfied with your online purchase, you may return unused merchandise within 30 days of the original shipped date for a prompt refund. You will be refunded for the merchandise total, plus applicable sales tax paid. Shipping and handling charges are not refundable unless product arrives damaged or the incorrect product was shipped. Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.
IMPORTANT NOTE - Rite Aid Online Store ships product to you using two methods: 1) items shipped by Rite Aid Online Store and 2) items shipped by 3rd party merchants. Items shipped by 3rd party merchants include all Electronics, Party Costumes, Seasonal merchandise, as well as select Sexual Well-Being and Home Health Care items. Please read on to determine the return policy that applies to your order.
Please return your unused merchandise by following the instructions below.
If you return any part of your order and that order was part of a promotion, any refund may be reduced.
Returning Items Shipped by Rite Aid Online Store
- Verify whether or not your order was shipped from the Rite Aid Online Store.
- Go to ‘My Account’ and from the drop down menu select ‘Orders Placed in the Last 6 Months’ and select ‘Go’.
- Sign into Your Account.
- Locate the order you wish to return and select the ‘View Order’ button.
- Locate the item you wish to return and select the ‘Return an Item’ button.
- From the drop down menu select a 'Reason for return'
- Print the Shipping ID barcode and return address label
NOTE: To ensure that your product return is received and that you receive your applicable refund, the shipping ID barcode must be enclosed in the return shipment. If you are unable to print the shipping ID, please write the shipping ID code (noted on the website) onto the packing slip, enclose the packing slip in the shipment box and mail to the address noted on the website. If you have questions about your return or require assistance, please contact Customer Support by selecting 'Help' at the top of your screen.
Returning Damaged Merchandise Purchased Online
If your merchandise was damaged in transit or is defective, please contact our Customer Service department to arrange fora replacement.
Returning 3rd Party Fulfilled Items
If you are returning an item that was shipped by a 3rd party merchant, please use the return-shipping label that was enclosed with the packing slip in the box received. Make sure to enclose the packing slip in the return shipment box. If the packing slip is not enclosed in the return shipment, there is a risk that your return may not be processed appropriately and any refund that may be due not issued.
If you have any questions regarding your return or cannot print the label, please email us with your order number and the reason you want to return each item. A Customer Support Representative will reply to your message and, if necessary, send you shipping instructions for returning the item(s).
RETURN POLICY: CAMERAS, OPTICS, DIGITAL MEDIA, ELECTRONICS AND HOME ENTERTAINMENT ITEMS
This policy covers all items fulfilled by3rd party merchant, WYNIT. To return an item, please use the return address label provided on your shipping packing slip. Shipments returned to the incorrect address maybe refused. Please DO NOT place shipping labels on the outside of the manufacturer’s boxes. Shipping label must be place on outside of shipping box.
Damaged Returns / Shortages
Rite Aid Online Customer Support must be notified of damaged / short shipped items within 5 days of receipt of shipment. When contacting Rite Aid Online Store customer support, please inform representative that item was fulfilled by WYNIT.
Freight on defective returns is the responsibility of the customer. Returns are for replacement only. WYNIT will cover the freight on replacement orders.
The following items may NOT be returned to WYNIT:
- Items from orders that are over 90 days old
- Discontinued items
- Items from discontinued vendors
- Special order items and consumables
- Items not purchased from WYNIT
- Items missing the original packaging
- Items which have undergone revisions without being assigned a new part # by the manufacturer.
- Open software
- Restricted vendors (see below)
The following manufacturers have return restrictions and may require returns to be handled directly through their own returns dept:
ACCUSCREEN, ALLSAFE, ALTRONIX, ARECONT, AXIS, BRUNTON, CANON WIDE FORMAT, COBRA, DATACARD, DRAPER, ELMO, EXACQ, FARGO, GARMIN NOH, GEI, HEWLETT PACKARD, HI TOUCH IMAGING, HID GLOBAL, HARMAN(see below), HITACHI, I-GO, ILFORD (see below), INFINITY, KENTMERE(see below), KODAK, MAGELLAN, MOBILITY ELECTRONICS, MOTOROLLA, NIKON,ONKYO, OLYMPUS, PATERSON PHOTOGRAPHIC (see below), PENTAX, PRIMERA, SAMSUNG/GVI SECURITY, SANYO, SHINKO/KANEMATSU, SILEX, SONY SECURITY, THINK OUTSIDE, TOMTOM, VIDEOALARM,VIEWSONIC, VISIONEER, VUZIX, WACOM, ZEBRA TECHNOLOGY
Other manufacturers may have return policies specific to individual products. Please contact Rite Aid Online Store customers support by email email@example.com or phone 1-866-967-4832 for assistance. When contacting Rite Aid Online Store customer support, please inform representative that item was fulfilled by WYNIT. Credit for items returned will be issued at the original purchase price or the current selling price at point of receipt, whichever is lower.
Buyer’s Remorse Returns
All non-defective returns can be subject to a restocking fee. Restocking fees will be determined at thetime a buyer’s remorse return item is received.
Refund will be issued based on the mode of payment on original sale. All credit card refunds will be processed by WYNIT on the same credit card used on original purchase, within 48 hours of processing the returned product. Please allow additional time for your bank or credit card company to apply the credit to your bank or credit cardaccount.
RESTRICTED ITEMS: CAMERAS, DIGITAL MEDIA, ELECTRONICS AND HOME ENTERTAINMENT ITEMS.
Please see the guidelines below for the following manufacturers:
- Harman Inkjet Products
- Ilford Black and White Products
- Paterson Photo Products
- Kentmere Photo Products
- Ilford Galerie, Omnijet, Color and Professional Inkjet Products
Please report any incorrect items received, shortages, or concealed damages to customer support by email at firstname.lastname@example.org or phone1-866-967-4832 within 24-hours of receipt. When contacting Rite Aid Online Store customer support, please inform representative that item was fulfilled by WYNIT.
3rd party fulfillment merchant, WYNIT, will not be held responsible for concealed damage and/or incorrect shipment claims beyond 5 business days of receipt.
Please refuse the delivery of any packages that have visible damage and contact a customer support representative by email at email@example.com or phone 1-866-967-4832 immediately. When contacting Rite Aid Online Store customer support, please inform representative that item was fulfilled by WYNIT.
RETURN POLICY: PARTY COSTUMES
For issues with Costume orders, please contact customer support by email at firstname.lastname@example.org or phone 1-866-967-4832 within 5 days of shipment receipt to report issue. Please have the order number, part number and item description available. You can find that information on the shipment packing slip.
Replacement costumes will be sent out at no cost. Please return ship the costume in its original packing using the return shipping label on the packing slip.
If the costume is the wrong size, please return ship the costume in its original packing using the return shipping label on the packing slip to receive a full credit. Please contact customer support to report your return and to place a new order. If the item has been worn or the packaging has been destroyed, then no credit will be given.
If buyer's remorse, please return ship the costume in its original packing using the return shipping label on the packing slip to receive a full credit. Please contact customer support to report your return. If the item has been worn or the packaging has been destroyed, then no credit will be given.
Please expect 7 days for your return to be processed. From September 15 - November 15, returns can take 4 - 6 weeks to be processed due to the volume of the season.
RETURN POLICY: SEASONAL ITEMS
Defective Item Return Policy
For issues with defective items, please contact customer support by email at email@example.com or phone 1-866-967-4832 within 5 days of shipment receipt to report issue. Arett (the 3rd party merchant) has the right to request that all returns are subject to inspection, either with pictures or inspection at own warehouse. If a return is requested, using the Arett provided return slip, the customer must then ship defective item back to Arett Sales Return Address for inspection. If item is found to be defective, a credit will be applied to the associated credit card for the full order amount (product cost plus freight) and return freight. If product is found to be in good shape,customer will be subject to Buyer’s Remorse Return Policy (see below). For exchange item, please contact customer support by email at firstname.lastname@example.org or phone 1-866-967-4832.
Inaccurate Shipments Return Policy
Inaccurate Shipments – For returns related to inaccurate shipments, please contact customer service by email at email@example.com or phone 1-866-967-4832within 5 days of shipment receipt to report issue. Arett (the 3rd party merchant) has the right to request that all returns are subject to inspection, either with pictures or inspection at own warehouse. If a return is requested, using the Arett provided return slip, a credit will be applied to the associated credit card for the full order amount (product cost plus freight) and return freight. Credit will not be issued until inventory is received at Arett’s warehouse.
Buyer’s Remorse Return Policy
Buyer’s Remorse – For returns related to buyer’s remorse, please contact customer support by email at firstname.lastname@example.org or phone 1-866-967-4832 within 5 days of shipment receipt to report issue. Customer must then ship item back to Arett Sales Return Address for full refund of product sale price less 15% restocking fee. For exchange item, please contact customer support by email email@example.com or phone 1-866-967-4832. Credit will not be issued until inventory is received at Arett’s warehouse.
Refused Shipments or Shipments Returned without Notification
If a returned shipment is received at the Arett warehouse due to refusal or return without notification, that shipment will be considered a Buyer’s Remorse return and the Buyer’s Remorse Policy (see above) will apply.
RETURN POLICY: SEXUAL WELL-BEING ITEMS
Attention: Please read immediately
Many products sold come with a limited warranty, provided by the manufacturer. ALL CLAIMS OR REQUESTS FOR RETURNS OF DEFECTIVE PRODUCTS MUST BE MADE BY CUSTOMER TO RITE AID WITHIN 72 HOURS OF THE RECEIPT OF THE PRODUCT(S) BY THE CUSTOMER BY CALLING 1-866-237-9746.
A returned item(s), for reasons other than product defect, will only be accepted if the item(s) is unused and returned to Seller within 14 days of purchase. No returns will be accepted without an approved Return Authorization Number, which will be given to Customer by a Sexual-Well Being Merchant Customer Support Agent, along with a copy of the Invoice, which clearly states the invoice number, the date of invoice and the customer’s name. All defective items will be replaced with the exact item and shipped to the same address as was contained in the original order.
If a defect in the product is outside of the initial 72 hour period, customer must contact the manufacturer of the product for submission of any warranty claim or request for replacement. As between the Customer and the Seller, all products are SOLD AS IS, without warranty. Seller makes no warranties of any kind, either express or implied, including any warranty or merchantability or fitness for a particular purpose, with regard to the product purchased. Please refer to the manufacturer's warranty included with the product to determine the remedies in the event of a defect in materials or workmanship. All products have different warranty periods from different manufacturers. No warranty whatsoever will be valid if the defect was caused by customer’s abuse, negligence, or mishandling. All merchandise sold by us is only subject to manufacturer’s warranty and conditions, if any, and is subject to submission to the manufacturer for inspection and approval for repair or replacement of merchandise. Customer, however, will be responsible for all return shipping and handling fees. No labor or inconvenience charges may be included in any warranty claims. Given the nature of the product and due to health and safety concerns, no refunds, exchanges or returns will be accepted or given on any item for any reason other than for a defective product.
All claims for defective items must be determined by manufacturer. Upon receipt of the item, we shall return it to manufacturer for final determination. In cases where the manufacturer has determined that the goods were damaged due to customer error, no replacements will be made. Should it be determined that the product is a manufacturer's defect, it will be replaced only. No refunds or exchanges will be given for any reason. In the event the customer requires an immediate replacement prior to the manufacturer's determination, we will ship out and bill customer for the new item until the final determination is made by the manufacturer.
If the package or item(s) is received damaged, Customer shall keep the original packaging and call the Sexual-Welling Being Merchant Customer Support Center at 1-866-237-9746 to report the issue. Once Customer Support Agent confirms that the package or item(s) was received damaged, the damaged goods or damaged unopened shipping containers will be taken back and new product will be sent out to the Customer.
RETURN POLICY: SPECIAL OFFER & PROMOTIONAL ITEMS
If you choose to return part of an order associated with a special offer. For example, if you received a free gift with purchase You will receive full credit for your return, but you wil not be refunded for the shipping and tax associated with the free item.