Shop FAQs

Return Policy

What is the return policy for the Rite Aid Online Store?

Return Policy

We guarantee total customer satisfaction.If you are not completely satisfied with your online purchase, you may return unused merchandise within 30 days of the original shipped date for a prompt refund. If you are returning Beauty items, please see Rite Aid Money Back Beauty Guarantee below. You will be refunded for the merchandise total, plus applicable sales tax paid. Shipping and handling charges are not refundable unless product arrives damaged or the incorrect product was shipped. Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.

Rite Aid Money Back Beauty Guarantee
See our beauty guarantee for additional details on returning beauty items.

Please return your unused merchandise by following the instructions below.
If you return any part of your order and that order was part of a promotion, any refund may be reduced.

Return Instructions

  1. Verify whether or not your order was shipped from the Rite Aid Online Store.
  2. Go to 'My Account' and from the drop down menu select 'Orders Placed in the Last 6 Months' and select 'Go'.
  3. Sign into Your Account.
  4. Locate the order you wish to return and select the 'View Order' button.
  5. Locate the item you wish to return and select the 'Return an Item' button.
  6. From the drop down menu select a 'Reason for return'
  7. Print the Shipping ID barcode and return address label

NOTE: To ensure that your product return is received and that you receive your applicable refund, the shipping ID barcode must be enclosed in the return shipment. If you are unable to print the shipping ID, please contact Customer Support by selecting 'Help' at the top of your screen.

Returning Damaged Merchandise Purchased Online

If your merchandise was damaged in transitor is defective, please contact our Customer Service department to arrange fora replacement.

Returning 3rd Party Fulfilled Items

If you are returning an item that was shipped by a 3rd party merchant, please use the return-shipping label that was enclosed with the packing slip in the box received.

If you have any questions regarding your return or cannot print the label, please email us with your order number and the reason you want to return each item. A Customer Support Representative will reply to your message and, if necessary, send you shipping instructions for returning the item(s).

RETURN POLICY: SEXUAL WELL-BEING ITEMS
Shortages/Damages/Returns

Attention: Please read immediately

Many products sold come with a limited warranty, provided by the manufacturer. ALL CLAIMS OR REQUESTS FOR RETURNS OF DEFECTIVE PRODUCTS MUST BE MADE BY CUSTOMER TO RITE AID WITHIN 72 HOURS OF THE RECEIPT OF THE PRODUCT(S) BY THE CUSTOMER BY CALLING 1-866-237-9746.

A returned item(s), for reasons other than product defect, will only be accepted if the item(s) is unused and returned to Seller within 14 days of purchase. No returns will be accepted without an approved Return Authorization Number, which will be given to Customer by a Sexual-Well Being Merchant Customer Support Agent, along with a copy of the Invoice, which clearly states the invoice number, the date of invoice and the customer's name. All defective items will be replaced with the exact item and shipped to the same address as was contained in the original order.

If a defect in the product is outside of the initial 72 hour period, customer must contact the manufacturer of the product for submission of any warranty claim or request for replacement. As between the Customer and the Seller, all products are SOLD AS IS, without warranty. Seller makes no warranties of any kind, either express or implied, including any warranty or merchantability or fitness for a particular purpose, with regard to the product purchased. Please refer to the manufacturer's warranty included with the product to determine the remedies in the event of a defect in materials or workmanship. All products have different warranty periods from different manufacturers. No warranty whatsoever will be valid if the defect was caused by customer's abuse, negligence, or mishandling. All merchandise sold by us is only subject to manufacturer's warranty and conditions, if any, and is subject to submission to the manufacturer for inspection and approval for repair or replacement of merchandise. Customer, however, will be responsible for all return shipping and handling fees. No labor or inconvenience charges may be included in any warranty claims. Given the nature of the product and due to health and safety concerns, no refunds, exchanges or returns will be accepted or given on any item for any reason other than for a defective product.

DEFECTIVE ITEMS: All claims for defective items must be determined by manufacturer. Upon receipt of the item, we shall return it to manufacturer for final determination. In cases where the manufacturer has determined that the goods were damaged due to customer error, no replacements will be made. Should it be determined that the product is a manufacturer's defect, it will be replaced only. No refunds or exchanges will be given for any reason. In the event the customer requires an immediate replacement prior to the manufacturer's determination, we will ship out and bill customer for the new item until the final determination is made by the manufacturer.

If the package or item(s) is received damaged, Customer shall keep the original packaging and call the Sexual-Welling Being Merchant Customer Support Center at 1-866-237-9746 to report the issue. Once Customer Support Agent confirms that the package or item(s) was received damaged, the damaged goods or damaged unopened shipping containers will be taken back and new product will be sent out to the Customer.

SPECIAL OFFERS & PROMOTIONS

If you choose to return part of an order associated with a special offer. For example, if you received a free gift with purchase You will receive full credit for your return, but you wil notbe refunded for the shipping and tax associated with the free item.

Sales Tax

Will my order besubject to sales tax?

Taxes that appear on your online order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. Orders shipped to Alabama, California, Colorado, Connecticut, District of Columbia, Georgia, Idaho, Indiana, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Utah, Vermont, Virginia, Washington, and West Virginia will have all applicable state and local sales taxes added to your total order and to your shipping charges where appropriate.

Purchaser's Use Tax Responsibility

Rite Aid Online Store, Inc. is not required to and does not collect sales or use tax in the following states: Arizona, Arkansas, Florida, Hawaii, Illinois, Iowa, Kansas, Minnesota, Missouri, Nebraska, New Mexico, Oklahoma, South Dakota, Wisconsin, and Wyoming. However, purchases at Rite Aid Online Store are not exempt merely because they are made via the Internet. The purchase may be subject to state and local use tax unless it is specifically exempt from taxation. Some states require their residents to file a use tax return at the end of each year for all untaxed purchases and to pay the appropriate use tax on those purchases, if any. The tax may be reported and paid on the individual income tax return or by filing a consumer use tax return.

For more information on how to file these returns or to access these forms, please visit your state's website.

Restocking Fee

Are there anyrestocking fees applied to the return of an order?

No. We do not charge a restocking fee for returned orders. For more information regarding our Return Policy and how to initiate a return, please click here.

Ordering in Bulk Quantities

Does the Rite Aid Online Store allow bulk purchases?

At this time, Rite Aid Online Store does not offer a bulk buying service. We can only fulfill the quantity of items listed on our site.

For more information regarding our standard return policy, please click here.

Shipping Policy

Orders

You can choose from a variety of shipping options for your order. Please check the following table for our shipping services and rates:

Continental US Street

Standard Shipping

Expedited Shipping

Two-Day Shipping

One-Day Shipping

ETA

3 – 5 days

1 – 3 days

2 days

24 hours

per Weight (lbs)

N/A

$0.95

$0.95

$0.95

Per Shipment

$5.49

$11.75

$11.75

$18.75

 

 

 

 

 

Continental US PO Box

Standard Shipping

Expedited Shipping

Two-Day Shipping

One-Day Shipping

ETA

3 – 7 days

1 – 3 days

---

---

per Weight (lbs)

N/A

$0.95

---

---

Per Shipment

$5.49

$11.75

---

---

 

The times listed above are in business days (Monday to Friday, excluding national holidays). Please note that we can only begin to investigate lost orders shipped via standard shipping once 10 business days have passed since the date of shipment.

Some items may not qualify for free shipping.

Certain items are ineligible for our Everyday Free Shipping Program. The minimum purchase required for Everyday Free Shipping promotion doesn't include, and free shipping doesn't apply to gift certificates, bulk orders, applicable shipping charges or sales tax. Free shipping doesn't apply to backorder, preorder, heavy or oversize items. If you have one or more ineligible items in your cart, you will be asked to remove the item(s) if you wish to qualify for free shipping, unless the remaining regular priced items in your cart meet the minimum purchase requirement for the everyday free shipping program.

Items on Order

If you notice that one of the items that you want to purchase is currently out of stock, there will be a date listed next to the product stating when we should be receiving the product back in stock. If you choose to purchase the item anyway, please note that an additional shipping fee will apply.

General Shipping Information

Shipping Rates

Please note that shipping rates are subject to change at any time.

Order Processing Deadlines

These above numbers are estimates based on our most common orders. For overnight and 2-day shipping, orders must be received before 3PM EST Monday to Friday (except holidays).

Shipping Confirmation Emails

Our systems will send you an automated shipment confirmation email when we have finished processing your order and our transportation partner has picked it up for delivery, at which point the shipment method timeframe you have selected will commence. Please note that our transportation partners do not process orders on the weekend. Therefore, if you place an order after the cutoff time on Friday, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order.

Shipping Carriers

Orders shipped via standard shipping may be shipped by (but not limited to) the USPostal Service, UPS or FedEx. Unfortunately, there is no way to guarantee that your order will be shipped via a specific method when you choose standard delivery.

Please note when using expedited shipping methods we cannot request or guarantee delivery by a specific time. Generally carriers will deliver your package by 8PM on the estimated date of delivery.

Weekend Delivery

Expedited orders shipped via FedEx or UPS (overnight, 2-day, and 3-day) are delivered Monday to Friday only. Orders shipped via USPS (standard) are delivered Monday to Saturday. Delivery is not available on Sundays.

Default Shipping Address

Your default shipping address is the one used on your most recent order. At Checkout, you can change your shipping address by clicking the "change" button located directly beneath the default address. This will allow you to choose another address, or enter a new address in the spaces provided.

You can change your shipping address at anytime in the Shipping Addresses area of Your Account. You can add, delete, oredit any of your shipping addresses. Changes you make via the Shipping Addressesarea of Your Account will not affect orders you have already placed.

Risk of Loss

All items purchased are made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the carrier.

Shipping Policy - Alaska, Hawaii,APO/FPO/DPO, US Territories

What is the shipping policy for orders shipping to Alaska, Hawaii, APO/FPO/DPO military addresses, and US Territories?

We do not ship to Alaska, Hawaii, APO/FPO/DPO military addresses, or US Territories. We will only ship to addresses within the contiguous USA.

Backorder / Preorder Shipping Rates

How are your products stocked and what does it mean when a product is on order?

If you notice that one of the items that you want to purchase is currently out of stock, there will be a date listed next to the product stating when we will be receiving the product back in stock. This time frame is an estimate, and is solely dependent on when the manufacturer can get the product to our distribution center. Unfortunately, we are unable to provide exact arrival dates for specific items.

You may place the backordered item into your order along with the items we do have in stock. The items we do currently have in stock will ship immediately and we will ship your backordered item as soon as we receive it back into stock with the shipping service selected on your original order. You'll receive an e-mail confirmation when your backordered item has been shipped.

Unfortunately, there is not a way to hold the order until we receive all items in stock.

Shipping of Sexual-Well Being Items to Alabama and Utah

Due to state regulations, Rite Aid Online Store is prohibited from selling and shipping select Sexual Well-Being items, such as sex toys, in the states of Alabama and Utah. If an order for prohibited items is placed by a resident of AL or UT and/or the ship to address is AL or UT the order will be cancelled and the buyer will receive a full refund.

Cancel or Change an Order

How can I cancel or make changes to my order?

To Cancel an Order

If you have a Rite Aid Online Store account and wish to cancel an order placed with a credit card, you will be able to do so for no more than 15 minutes after the order was placed. Please follow these steps to cancel your order online:

  • Click the "My Account" link located in the upper right corner of any Rite Aid Online Store page.
  • Under "Order Information" on the left navigation, select the "Cancel Items or Order" link
  • If prompted, login with your email address and password
  • When your orders list appears, click on the "View or Cancel Order" button next to the order you wish to cancel
  • When that order page appears, simply click the "Cancel Order" button
  • You will then be asked to confirm that you wish to cancel the order.
  • If you still wish to cancel, click to "Cancel Order" button
  • You will receive on-screen confirmation of the order cancellation. You will also receive an email confirmation of the order cancellation

While we cannot guarantee that your order can be cancelled, we will do our best to halt shipment. You can reach a Customer Support Representative by dialing 1-866-967-4832.

To Change an Order

If you wish to edit or modify an order that was placed using a credit card, you will be able to make the necessary changes for approximately 15 minutes after the order is placed. During this time, you will also be able to successfully cancel your order, if required. Changes to your processing order can include billing information, the shipping address, and/or item quantity modifications.

To edit an order, simply click on the"Edit Order" button.

Do you ship Internationally?

Currently, we only ship to the contiguous USA.

International Credit Cards

Can I use an international credit card to place an order?

No. The Rite Aid Online Store will only accept most credit cards from United States-based financial institutions.

What assurance do I have that product information is accurate?

User Warning:

While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site. For these reasons you should not rely on the information presented, but should always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. Neither Rite Aid Corporation, its Content provider(s), nor product manufacturers assume any liability for inaccuracies, misstatements, or omissions.

"Buy One Get One" (BOGO)Special Offers

What does BOGO mean?

BOGO is a type of promotion we offer that stands for 'Buy One Get One', and by adding a BOGO item to your shopping basket, a second item will appear either free or at a reduced cost!

Some examples of BOGOs available for our products might include:

  • Buy One Get One free
  • Buy One Get One or more free
  • Buy One Get One at half price
  • Buy One Get One at a set percentile discount (10% off, 40%off, 70% off, etc.)
  • Buy One Get One at a set price discount ($2 off, $5 off, $10off, etc.)

I found a BOGO offer on the site that interests me. How do I activate it?

I put a BOGO-eligible product in my shopping cart, but I don't see my free/discounted item. Where is it?

The free/discounted item may not add to your cart automatically, especially if the promotion allows you to mix and match eligible products. Be sure to follow the instructions on the promotion detail page for your product in order to successfully obtain your discount. You can review and finalize all order details on the last screen before pressing the"Place Order" button.

I put a BOGO item in my shopping cart and increased the quantity to more than one, but only one additional item adds to my order at the reduced cost/for free regardless of how many I add. Why is this happening?

In all likelihood, your BOGO item is limited to once per order or once per household. Be sure to follow the instructions on the promotion detail page for your product in order to determine what restrictions there are on your BOGO item(s). You can review and finalize all order details on the last screen before pressing the "Place Order" button.

Can I use a BOGO offer more than once per order?

Each special offer has its own terms and conditions, which are explained in full on the promotion detail page. Since most BOGO offers are for popular items that sell out quickly, you'll find that most BOGO offers are limited to once per order or once per customer, but some can be redeemed multiple times until the listed expiry date is reached or while supplies last. Please check the terms and conditions at the bottom of the promotion page to determine how many times you can redeem the offer.

Special Offers and Promotions

What is a special offer or promotion?

The Rite Aid Online Store has a variety of money-saving special offers for customers. Some of these are coupons, seasonal promotions, and others take the form of gift with purchase.

Special offers are linked to a description page that explains the offer in detail and allows you to add the item or offer to your Shopping Cart. Conditions and purchase requirements appear on this page. To access the description page for a special offer:

Once you have reached an offer's description page, you can decide whether to accept it. For most offers, you will need to buy select items, which will be listed on the description page.

Notification about our special offers may come to you through e-mail, regular mail, or a link on another website.

Other special offers can be found throughout the store while you shop.

Please note that if you qualified for a special offer by making a purchase, you may no longer be eligible for that offer if you cancel or return that purchase.

Special Offer Code Instructions

How do I redeem a special offer with a coupon code?

The Rite Aid Online Store frequently offers many valuable promotional offers. Our special offers often have conditions or limits, so be sure to read the limitations carefully before trying to redeem the offer.

Please follow the instructions below to redeem promotional offers with a claim code:

If you have followed the above instructions, and your promotional item still does not apply (and you believe you have met the requirements of the offer), please click the "Help" link at the top of the page or click here to email Customer Support. Please include the promotion code and a description of the problem you are experiencing. A Customer Support Representative will research this problem andrespond to you as quickly as possible.

Free Shipping

How do I qualify for free shipping?

Any order that has a subtotal that meets the applicable minimum purchase requirement should qualify for free Standard Shipping. The free shipping should automatically apply as you place your order. NOTE: When you add both 3rd Party Fulfilled and Rite Aid Fulfilled items to your cart, a separate order will be established for each. The free shipping discount will apply only to the order(s) that totals an amount at or above the threshold eligible for the free shipping discount. If you notice prior to placing your order that you are to be charged for shipping, please make sure that the shipping method you have chosen is Standard Shipping and that you do not have any items in your shopping cart that are ineligible for free shipping.

Certain items may be ineligible for our Everyday Free Shipping Program and free or discounted shipping promotions. The minimum purchase required for Everyday Free Shipping or free or discounted shipping promotions doesn't include, and free or discounted shipping does not apply to: bulk orders, applicable shipping charges or sales tax. Free or discounted shipping doesn't apply to back order, pre-order, heavy or oversize items, or photo products.

If you are being charged a shipping fee and believe your order is eligible to receive the free shipping discount, please click the "Help" link at the top of your screen to email Customer Support. Please include your order number. A Customer Support Representative will review your order and provide you with a resolution as quickly as possible.

Contact Us

How do I contact Customer Support?

If you are unable to get the answers you need through our common questions, you can contact our Customer Support department by e-mail, phone or live chat.

Customer Support Hours:

Available Monday – Friday 8 AM to 8 PM EST & Saturday 9:30 AM – 6 PM EST

US toll-free: 1-866-967-4832

Costume and Costume Accessory Return Policy

Do you accept returns on costumes or costume accessories?

Unless they have a manufacturer defect, we do not accept returns for costumes or costume accessories purchased from our store.

The Rite Aid Online Store is committed to providing you with the highest quality products. To ensure your satisfaction,we ask that you inspect your costumes and/or costume accessories upon arrival and contact Customer Support within 48 hours if any problems are found. We will credit or exchange unused, defective items only. Please return the unused items in their original packaging as items returned without original packaging will not be refunded.

Department of State (DOS) Addresses

Can I ship my order to a Department of State (DOS) address?

We do not ship to addresses located outside of the contiguous United States. If your DOS address is located within the contiguous US, we will ship your order.

Privacy Policy

What is the privacy policy for the Rite Aid Online Store powered by Amazon®?

RITE AID ONLINE STORE POWERED BY Amazon®

PRIVACY AND SECURITY POLICY

At the Rite Aid Online Store powered by Amazon® (the "Site"), we are committed to providing you with the best shopping experience possible. The personal information that we receive from you is vitalfor us to provide you with information on other products you may be interested in. Your online privacy is important to us and we want you to be assured that your personal information is properly safeguarded.

What Information We Collect

We recognize your right to confidentiality and are committed to protecting your privacy. We collect personal information you provide when using the Site. Your name, password, home address, email address and date of birth are examples of personally identifiable information. This information is necessary to respond to your questions, provide you promotions or coupons, or process your order.

Information Automatically Collected

We automatically receive and collect certain types of information whenever you visit the Site. For example, like many Web sites, we use "cookies" and Web beacons (described below) and obtain certain types of information when your Web browser accesses our Site. This information includes the Internet protocol (IP) address of your computer, your browser software and operating system, your web server, the date and time you access our Site, session information (such as download errors and page response times), information about your viewing, search and purchase history and information about the referring URL and the URL clickstream to, through, and from our Site. We use this information to monitor the usage and performance of our Site, to enhance our customers' search and shopping experiences and to determine aggregate information about our user base and usage patterns.

Your Account

When you place an order, we will ask you to set up "your account," which includes your name, e-mail address, mailing address, credit card number and expiration date. Using your account information, we will send you communications that we believe are relevant to you, including newsletters and e-mails. If you prefer not to receive optional e-mails or other communications from us, you may either call 1-866-967-4832 or email riteaidonlinestore@riteaid.com and request to unsubscribe from these lists.

If you would like to review or revise the information we have in your account, you may access such information by clicking on the "your account" link below or on any screen of ourSite.

Information From Third Parties

If we receive updated account information from third parties, we may revise your account for you so that we can efficiently process your orders, deliver your packages or otherwise communicate with you. For example, we may receive customer information from our shippers or from third parties with which we operate co-branded businesses. In addition, we may acquire customer names, e-mail addresses and mailing addresses for select mailings from third parties.

Other Information You Provide

We collect additional information that you choose to give us. For example, you provide information to us when you complete surveys or contest entry forms, sign up for special discounts or coupons, communicate with us by e-mail, phone or otherwise, provide product reviews, or provide alternative delivery addresses.

Customer Reviews

We are pleased to hear from our customers and welcome your comments regarding our products. Customer Reviews allow other customers to see what you think about a product.

Links to Other Sites

Our Site may contain links to and from other Web sites operated and maintained by separate companies. Although the Site may contain links to other sites, we will not share your personal information with these sites without your permission. We do not make any endorsement of or representation or warranty regarding linked sites or their content, as they are not controlled by our Site. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors. The privacy policies of these Web sites may differ from our policy, so you should always review the privacy statement of each linked Web site you visit.

Security

Your information is protected during transmission by Secure Sockets Layer (SSL) software, which encrypts information you input.

Only the last four digits of your credit card numbers are revealed when confirming an order. Of course, the entire credit card number is transmitted to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

When you place an order online, your personal information and credit card or debit card information are encrypted using SSL encryption technology before being sent over the Internet, We use SSL technology to prevent your information from being stolen or intercepted while being transferred to us. Your credit card information is always stored in encrypted form in a restricted-access database that is away from our Web site database so it isn't connected to the Internet, to keep it safe from hackers.

Sharing Your Information with Third Parties

We protect all of your information against unauthorized access or release. We share your personal information with third parties as follows:

From time to time, we may partner with certain companies who, in conjunction with their membership programs or rewards programs, require that we disclose purchasing or other personal information about their members who visit our Site (for example, to earn points for purchases made on our Site through links from the partner site). We will disclose only the information required to make these programs work for you and support your membership in them. In addition, we disclose this information to such companies only if you have consented first, including consent implied by your agreement to the membership or participation rules. If you do not want us to disclose that information to the strategic partner, then you must contact the partner directly.

Cookies

To personalize and enhance your browsing and shopping experience, we use a feature on your Internet browser called a cookie. Cookies are small files that your Web browser places on your computer's hard drive. We use cookies to let us know that you are a prior customer and to retrieve certain information previously provided by you to us, so that you don ot need to re-enter this information every time you shop at the Site. Cookies also let us know how you found us (e.g., through a particular Web site or advertisement). Cookies are not used to access information entered on the secure server. This information can be accessed only when you enter your name and password. If you choose to configure your browser to remove or reject our cookies, you will not be able to make purchases from our Site or take advantage of many of our features.

Web Beacons

From time to time we contract with third party companies to help us better provide relevant products, services and information to you and to help us effectively measure advertising effectiveness. Some of these companies use cookies and/or Web beacons (also known as action tags or single pixel gifs). A Web beacon is a transparent image that has been placed on a Web page and sends a signal when a user has visited that page. A Web beacon does not contain any personal information. No information that is personally identifiable to you is transmitted to the third party using the Web beacon. The third party is required to protect the privacy of the information it receives using Web beacons or cookies and is not allowed to use the information it receives for any purpose beyond what is necessary to assist us. In addition, we may use web beacons in connection with the e-mails we send to our customers, to determine whether and when the images in our e-mail were rendered (which allows us to determine whether the e-mail was opened). This information may then be aggregated and used to assess the effectiveness of our e-mail communications.

Unsolicited E-mail (SPAM)

Your privacy is very important to us. Be assured that, in accordance with this privacy policy, we do not sell or distribute our customer list to third parties. You should be aware, however, that unscrupulous marketers can sometimes "harvest" your e-mail address directly from your computer or another person's address book or even obtain your e-mail address through programs that automatically search web pages and e-mail traffic for e-mail addresses. If you opt out of receiving e-mail advertisements from Rite Aid Online Store, we may share that information with third parties in order to instruct them not to send advertisements on our behalf to you. If Rite Aid Online Store shares opt out information with a third party, we will direct such third party to use this information solely for the purpose of eliminating potential recipients from any e-mails they send out on our behalf.

Please note that all e-mail that originates from us will display the Rite Aid Online Store logo (HTML e-mails) and Rite Aid Online Store copyright notice (text emails). In addition, our e-mails will contain the Rite Aid Online Store corporate address in Camp Hill, Pennsylvania. If you receive an unsolicited e-mail that you believe is connected with us in any way, please forward the e-mail (as an attachment) to riteaidonlinestore@riteaid.com and we will investigate.

Children

We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use our Site only with the involvement of a parent or guardian.

Your Consent

By using our Site (including through our customer service line), you consent to the collection, use, and disclosure of information in accordance with the terms of this privacy policy. This policy was last updated on August 30, 2011. We reserve the right to modify or amend this policy at any time. If we ever change our privacy policy, we will post any changes on this page or send you an e-mail so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it. Unless we clearly state otherwise, the changes to our privacy policy will affect only the information we collect after the effective date of the change. Use of the Site after modification of this policy is deemed to constitute your consent to this policy as amended.

Your Comments

We welcome your feedback. If you have questions or comments about our privacy policies, feel free to call or write us:

By mail:
Privacy Officer
Rite Aid Online Store
30 Hunter Lane
Camp Hill, PA 17011

By phone: (717) 761-2633

Product Requests

How can I request that a certain product be sold in the Rite Aid Online Store?

We are always interested in hearing about products our customers would like to see on our site. If you would like to request we add an item to our webstore, you may submit your request by clicking here.

However, we are adding new products to our webstore daily so check back often to see if your item has been added. You may check to see if we carry a product by using our search feature. Simply enter a product name or ingredient, and hit your return key. This will generate a list of items that match your search.

Product Review Submission Guidelines

What are the guidelines for submitting a product review?

As a valued Rite Aid Online Store customer, you can submit reviews for any product we carry to help other customers make purchase decisions.

Reviews are based on a "star" system and the average rating (1 to 5 stars) will appear on the product detail page. Products with no stars shown have not been reviewed yet.

To create a review, bring up the detail page of the item on our website and click on the available link to "write a review" or "sign in to write own review." Please note, we do require that all reviewers have a current Rite Aid Online Store account. If you do not yet have an account with us, you will be asked to create one when submitting your review. Please allow up to 48 hours for your review to appear. Submissions that do not follow the below guidelines will not be posted.

SubmissionGuidelines

What to include

Whatnot to include

Rite Aid Discount Cards

Can I use my Rite Aid discount card on the Rite Aid Online Store?

Unfortunately, Rite Aid discount cards cannot be used at the Rite Aid Online Store. You would need to visit a physical store location in order to take advantage of any available discounts with your card. However, there are many great promotions and discounts available to all online shoppers, so please be sure to check out what the Rite Aid Online Store has to offer!

Rite Aid Associate Discount

Can I use my Rite Aid Associate discount on the Rite Aid Online Store?

Unfortunately, the Rite Aid Associate discount cannot be used at the Rite Aid Online Store. You would need to visit a physical store location in order to take advantage. However, there are many great promotions and discounts available to all online shoppers, so please be sure to check out what the Rite Aid Online Store has to offer!

wellness+ Rewards

Can I use my wellness+ Rewards Card on the Rite Aid Online Store?

Unfortunately, the wellness+ Rewards Card cannot be used at the Rite Aid Online Store. Furthermore, Rite Aid Online Store purchases will not apply towards your wellness+ point accrual, and any wellness+ discount (e.g., gold level 20% off) will not be applied to your purchase. However, there are many great promotions and discounts available to all online shoppers, so please be sure to check out what the Rite Aid Online Store has to offer!

Single Check Rebates

Are Rite Aid Online Store purchases eligible for Single Check Rebates?

Yes. Select items on the Rite Aid Online Store site are eligible for Single Check Rebates. After purchasing an eligible item, go to riteaid.com/scr and login, or create an account if you are a new user. Then click on Enter Receipt and select 'Made your purchase online?'. Reference your Rite Aid Online Store shipping confirmation email. Enter the Order Number and Order Placed Date from your shipping confirmation email and we'll automatically calculate any valid rebates.

Shipping Surcharges

Are there ever any shipping surcharges applied to orders?

Please note that shipping surcharges could apply in the following scenarios:

For a full list of shipping options,services, and rates, please click here.

The FSA Store

What is the FSA Store?

The FSA Store provides you with an easy way to shop all Flexible Spending Account-eligible items offered by the Rite Aid Online Store.

Note: The Rite Aid Online Store does not distinguish FSA payment, and does not distinguish FSA-eligible product in your shopping cart. To submit your purchase to your FSA Administrator, we recommend you print a copy of your submitted order. Please follow these steps to print a copy of your order:

Note: Although the IRS sets guidelines for FSA programs, individual employers have the final determination of which expenses are covered by their FSA programs.

Flexible Spending Accounts (FSA)

What is a Flexible Spending Account (FSA)?

A Flexible Spending Account (FSA) allows consumers to deduct pre-tax dollars from their paychecks and deposit those funds in employer-sponsored accounts to pay for medical expenses -including over-the-counter, prescription, and vision health essentials. Consumers then submit expense receipts to healthcare administrators for reimbursement.

For more information about Flexible Spending Accounts (FSAs), contact your employer.

FSA-Eligible Items

What types of purchases are FSA-eligible?

In addition to standard healthcare expenses, such as doctor visits and prescription drugs, you can buy many over-the-counter items, such as, first aid kits, blood pressure monitors, contact lens solutions and supplies, and home medical aids.

The IRS sets the guidelines for FSA product eligibility and individual FSA plans have the final determination of which expenses are covered by their FSA programs.

Obtaining Receipts for FSA Eligible Purchases

How do I get a receipt for my FSA-eligible purchases?

Note: The Rite Aid Online Store does not distinguish FSA payment, and does not distinguish FSA-eligible products in your cart.

To submit your purchase to your FSA Administrator, we recommend you print a copy of your submitted order. Please follow these steps to print a copy of your order:

Purchasing With FSA-Eligible Credit Cards

Can I use my FSA-eligible credit card on the Rite Aid Online Store?

No. We do not distinguish FSA payment or if FSA eligible product is in your cart.

The Rite Aid Online Store accepts most major credit cards, including Visa, MasterCard, American Express, Discover, and Diners Club.

If you would like to submit your purchase to your FSA Administrator, we recommend you print a copy of your submitted order. Follow these steps to print a copy of your order.

Terms of Use

What are the Termsof Use for the Rite Aid Online Store?

RiteAid Online Store Terms and Conditions

Thank you for visiting the Rite Aid Online Store, powered by Amazon® (the "Site"). The Site is accessible 24 hours a day and designed to provide a convenient, private and informative shopping experience for consumers to purchase products essential to healthy, everyday living. Rite Aid Online Store, Inc.("Rite Aid Online Store") and its affiliate companies ("we, us, our") want each visitor to the Site ("you") to have a safe, pleasurable visit, so we have established the following terms and conditions so that we (we and you) know what to expect from each other. By using the Site you agree to be bound by the terms set forth herein. We may make changes to the Site, these Terms of Use, or the policies and conditions that govern the use of the Site at any time. We encourage you to review the Site and these terms periodically for any updates or changes. Your continued access or use of the Site shall be deemed your acceptance of these changes and the reasonableness of these standards for notice of changes.

Privacy. Please review our Privacy Policy, which also governs your visit to the Site, to understand our practices.

Electronic Communications. When you visit the Site or send e-mails to us, you are communicating with us electronically.You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

Trademark and Copyright Notice. All of the Content on the Site is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Rite Aid Online Store or one of its affiliate companies or by third parties who have licensed their materials to us.

Trademarks and service marks held by Rite Aid Online Store and its affiliate companies are propriety and protected intellectual property.

Your Account Obligations. In consideration of your use of the Site, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the checkout form for your account information (the "Account Information") and (b) maintain and promptly update the Account Information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current and future use of the Site. Account Information and certain other information about you is subject to our Privacy Policy. For more information, please see our full privacy policy by clicking here.

You will receive a password and account designation when you have completed the Account Information. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security.

Your Conduct. Any conduct by you that in our sole discretion restricts or inhibits any other user from using or enjoying the Site will not be permitted. You agree to use the Site only for lawful purposes. You are prohibited from posting on or transmitting through the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, fraudulent, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law.

You agree that your use of robots, spiders, crawlers, wanderers, Web agents and other such automated processes on the Site will be Standard for Robot Exclusion (SRE) -compliant robots ("robots") and when connecting to the Site, prior to downloading or indexing any pages on the Site, such robots will immediately visit http://www.riteaidonlinestore.com/robots.txt ("the robot.txt file"). You understand that the robots.txt file is the only means by which robots are authorized to access the Site. You agree not to violate any of the robot access policies and acknowledge that any violation of the policies may result in termination of your access to the Site, deactivation or deletion of your account and all related information and files in your account, and preclusion of any further access to such files or the Site, without prior notice.

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site.

You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site.

Site Content. You acknowledge that the Site contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively "Content") that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work under the U.S. copyright laws, and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal, information and non-commercial use and that you do not alter or modify the Content in any way, and maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under the U.S. copyright laws (see e.g. 17 U.S.C. Section 107), you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right. In addition to the foregoing, use of any software Content shall be governed by the software license agreement accompanying such software, if any.

Color/Product Description. We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We have attempted to be as accurate as possible. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by the Site is not as described, your sole remedy is to return it in unused condition.

Links to Third Party Sites. This Site may contain links to Sites owned or operated by third parties. Such links are provided for your reference only and we do not control such Sites and we are not responsible for their content. We reserve the right to terminate a link to a third party Site at any time and the fact that we provide a Link does not mean that we endorse, authorize or sponsor that Site.

Comments and Submissions. We welcome your comments, notes, messages, ideas, reviews of services or products, feedback, suggestions or other communications (collectively, "Submissions") concerning the Site, which shall be and remain the property of Rite Aid Online Store.

You may post Submissions so long as the content of your Submission is not unlawful, threatening, abusive, spiteful, defamatory, invasive of privacy, obscene, profane, sexually explicit, fraudulent or otherwise objectionable or injurious to third parties (including, but not limited to, any content that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate applicable law). You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of your Submission. Rite Aid Online Store reserves the right (but not the obligation) to monitor, edit and remove any Submission but does not regularly review posted Submissions.

By posting or sending us any Submission, you grant Rite Aid Online Store and its affiliate companies a non-exclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Submission throughout the world in any media.

By posting or sending us a Submission, you represent and warrant that you own or otherwise control all of the rights to the content in your Submission, that the content you provide is accurate, and that use of the content in your Submission does not violate this policy and will not cause injury to any person or entity. You agree to indemnify Rite Aid Online Store and its affiliate companies against all claims and liabilities resulting from your Submission. Rite Aid Online Store does not take any responsibility and assumes no liability for any Submission posted by you or any other person or entity.

DISCLAIMER

OUR WEBSITE CONTENT IS PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULL EXTENT PERMITTED BY LAW, RITE AID ONLINE STORE DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND FOR ANY MERCHANDISE OFFERED ON THIS SITE. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM.

RITE AID ONLINE STORE SHALL NOT HAVE ANY LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THIS SITE. RITE AID ONLINE STORE DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THIS SITE IS ACCURATE, COMPLETE, RELIABLE, USEFUL, TIMELY OR CURRENT OR THAT THE RITE AID ONLINE STORE WEBSITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR.

RITE AID ONLINE STORE DOES NOT ENDORSE OR MAKE ANY REPRESENTATIONS OR WARRANTIES ABOUT THE OPTIONS OR OTHER SERVICE OR DATA YOU MAY ACCESS, DOWNLOAD OR USE AS A RESULT OF THE USE OF THE INFORMATION CONTAINED ON THIS SITE, OR ABOUT ANY THIRD PARTY SITES YOU MAY LINK THROUGH THE RITE AID ONLINE STORE, WHICH LINKS ARE PROVIDED FOR CONVENIENCE ONLY.

RITE AID ONLINE STORE DOES NOT MAKE ANY REPRESENTATION ABOUT THE SUITABILITY OF THE CONTENT OF THE MATERIALS ON THIS SITE FOR ANY PURPOSE AND NEITHER SHALL HAVE ANY RISK OR RESPONSIBILITY FOR YOUR USE OF ANY OF THE CONTENT.

IN NO EVENT SHALL RITE AID ONLINE STORE OR ITS AFFILIATE COMPANIES OR ANY OF THEIR EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE SITE, (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE, WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF RITE AID ONLINE STORE HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN JURISDICTIONS WHICH DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SUCH LIMITATION SHALL NOT BE APPLICABLE TO YOU.

YOUR USE OF THE RITE AID ONLINE STORE IS AT YOUR SOLE RISK AND IF YOU ARE DISSATISFIED WITH THE ONLINE STORE, ITS CONTENTOR WITH THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE RITE AID ONLINE STORE.

Our Rights. We may elect to monitor areas of the Site by electronic or other means and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property or the rights of the users, Sponsors, Providers, Licensors, or Merchants. We are not responsible for screening, policing, editing, or monitoring such Content. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or to request the removal of such Content from the Site.

We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.

Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer. In addition, we reserve the right to cancel any order or part of an order, or refuse service to anyone for any reason. Such reasons may include, but are not limited to, unauthorized coupon use, product availability, and price discrepancy. We reserve the right to charge fees or extra shipping charges for any product that is backordered. The posting of prices on our site is not an offer for sale of goods, and the order confirmation is not an acceptance of an offer to purchase goods. The contract for sale of goods between us and any customer is not entered into until we charge a valid credit card or otherwise accept payment. Rite Aid stores will not match any prices or specials on theSite. The Site will not match prices or specials in the Rite Aid stores.

You agree to indemnify and hold us, and our affiliate companies, officers, directors, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms of Use, or your violation of any rights of another. By accessing and using this Site, you agree that your access and use is subject to these terms and conditions as well as applicable laws, as governed and interpreted pursuant to the laws of the Commonwealth of Pennsylvania. Any litigation arising out or in connection with your use of this Site shall be exclusively in the state or federal courts located in Cumberland County, Pennsylvania. Our failure to insist upon strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right.

Shipping Address. To make purchases on the Site, you must have a shipping address in the contiguous United States.

Sales Tax. Nonprescription items that are shipped to Alabama, California, Colorado, Connecticut, District of Columbia, Georgia, Idaho, Indiana, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Mississippi, North Carolina, New Jersey, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Utah, Virginia, Vermont, Washington, and West Virginia state customers are subject to tax at the appropriate state and local rate.

Export. The U.S. export control laws regulate the export and re-export of technology originating in the United States. This includes the electronic transmission of information and software to foreign countries and to certain foreign nationals. You agree to abide by these laws and their regulations - including but not limited to the Export Administration Act and the Arms Export Control Act and not to transfer, by electronic transmission or otherwise, any Content derived from the Site to either a foreign national or a foreign destination in violation of such laws.

General Terms. If any part of this agreement is ruled to be unenforceable, then such part shall be limited or eliminated to the minimum extent necessary, with the remainder of agreement remaining in full force and effect. The terms and conditions constitute the entire agreement between us governing your use of the Site. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Site or the Terms of Use must be filed within one year after such claim or cause of action arose or be forever barred. Any disputes against the Rite Aid Online Store must be exclusively filed in the Court of Common Pleas of Cumberland County Pennsylvania.

The section titles in the Terms of Use are for convenience only and have no legal or contractual effect.

Copyright Complaints. We respect the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied and is accessible on the Site in a way that constitutes copyright infringement, you may notify us by providing our copyright agent the following information:

Our agent for notice of claims of copyright infringement on the Site can be reached as follows:

By mail:
Legal Dept.
Rite Aid Online Store
30 Hunter Lane
Camp Hill, PA 17011

By phone: (717) 761-2633

Why Do I Have To Register?

Why do I have to register?

The products and services below require registration in order to purchase. The Rite Aid Online Store recognizes your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our Web sites to provide you with a superior shopping experience and to communicate with you about products, services, and promotions. If you are concerned about your private information, click here to learn why your information is secure